The System Approach to Service Line Management

A guide to organizing service line structures to derive value from systemness

Learn why service line management should be a top system priority, what kinds of effective models exist today, and how three systems transformed their service line structures.

An effective service line management structure is a necessary condition of success for any health system—but in practice, few systems satisfy that condition.

While there is no one-size-fits-all organizational model for service line management, our research shows that some kind of system-level oversight is required to achieve true "systemness."

This publication includes an overview of more effective and cohesive approaches, analysis of eight organizing principles common among top-performing institutions, interviews with service line experts, and detailed case study profiles.

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