United Health Services (UHS), a nonprofit health system in upstate New York, became the first hospital-based provider to earn accreditation for its consumer-to-provider telehealth program in December 2019. The accreditation proved to be a solid foundation as UHS launched its telehealth platform and, only a few months later, rapidly scaled up telehealth offerings in response to Covid-19. Moving forward, UHS plans to build on its existing platform to expand its telehealth capacity as it adjusts to a "new normal."