Patient access remains a challenge for medical groups: For primary care, the average time to the third next available appointment is 16 days for new patients and 12 days for established patients, according to Advisory Board benchmarks. In many specialties, wait times stretch even longer
The medical group executive's guide to access expansion
In the past, a medical group's response to an access problem was to add new physicians and advanced practice providers (APPs). But, cost constraints and fierce competition for new providers mean this strategy is no longer feasible. Medical groups can't just hire their way out of their patient access problem—instead, medical groups must continue to serve more patients without adding more providers.
There's good news, however: According to research from the Advisory Board and McKinsey & Company, provider schedules are only 80% to 85% full, meaning most medical groups have an opportunity to tap into unused provider capacity to create more patient access. To do so, take these two steps:
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