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How CHOP's price transparency initiative boosted patient satisfaction by 85%—and 5 ways to replicate their success

Like many hospitals and health systems, Children's Hospital of Philadelphia (CHOP) found itself confronting consumer complaints over unexpected charges and dissatisfaction with the billing process.

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Posted on December 04, 2018

Updated on July 24, 2023

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Strategy and Growth

We help leaders and future leaders in the healthcare industry work smarter and faster by providing provocative insights, actionable strategies, and practical tools to support execution.

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