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Cheat Sheet

Service Lines, Institutes, and Centers of Excellence

10 Minute Read

    Key Takeaways

    • Many service line models are restricted to the hub hospital but face an increased need for service line “systemness.” Integrating and aligning service line management and strategy across all sites is a foundational step to achieving system service line goals such as principled growth, care variation reduction, coordinated patient experience, and appropriate service distribution.
    • Well-integrated service lines can be a mechanism to appeal to value-driven purchasers and referrers who are evaluating not just acute care, but the full coordinated continuum for their patients.
    • “Institute” and “Center of Excellence” are often just marketing used by service lines to distinguish areas of investment. However, increasingly purchasers are defining Center of Excellence models for patient steerage.

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