You’re determined to meet your mission. We can help.

We forge and find the best new ideas and proven practices from across our vast network of leaders.
  • Keeping research at the core
  • Driving health system growth
  • Reducing care variation
  • Optimizing the Revenue Cycle

For three decades, our research has been the health care industry’s guiding light, bringing members closer to best practice performance.

Through our comprehensive platform, we give every level of your organization a shortcut to truly proven strategies—along with training, tools, and expert support to efficiently drive results.

Featured Blog Post

Marc Harrison promised to turn Intermountain into a 'Tesla.' He wasn't kidding.

Marc Harrison, president and CEO of Intermountain Healthcare, talks with Eric Larsen and Robert Musslewhite about Intermountain's recently announced strategic reorganization, previews the launch of a "virtual hospital" to better serve rural communities, and shares the surprising worry that keeps him up at night. Read it now.

Growth is no longer a given—it's achieved, through careful network design, patient acquisition, and customer retention.

See what other hospitals have done and draw on their success in ways that work for you. Map out your ideal network. Build and acquire the assets you need. Become consumers’ destination of choice—for the long haul.

Featured Infographic

5 must-have upgrades for the consumer-focused health system

If hospitals and health systems hope to grow in today's consumer-driven health care market, they'll need to build long-term, durable relationships with their customers. Here are five ways to transform into a consumer-focused system. See the infographic.

We’ve helped thousands of hospitals provide more reliable care, and we can help you find, and systematically correct, the decisions that lead to avoidable complications and waste. Our approach doesn’t ignore the frustrating realities of practicing medicine. Instead, we help you reduce burdensome alerts and inefficient protocols, so you can get back to healing patients.

Together, we’ll align your clinical stakeholders, design and embed care standards, and achieve the adherence needed to elevate quality and reduce costs.

Featured Infographic

10 insights on reducing care variation from leading health systems

We brought together clinical leaders from 11 health systems to discuss how best to implement system-wide care variation reduction initiatives at the scale and speed necessary to capture dramatic gains in quality and cost-savings. See the infographic.

You’ve made so many investments to boost efficiency, meet changing payment requirements, and tackle the latest threat to revenue performance. Yet, your margin—and your ability to meet your mission—are still at risk.

We provide a single point of engagement to address your full range of revenue cycle needs, from a single process to a complete transformation. We’ve helped the nation’s biggest (and smallest) hospitals regain solid footing and ensure continued success—now it’s your turn.

Featured Infographic

The blueprint for revenue cycle transformation

This infographic highlights our three-pillared, best practice approach to improve overall revenue cycle performance by enhancing performance visibility, elevating operational efficiencies, and ensuring across the board accountability. Download now.

Stay in the know: Read the Daily Briefing for today's health care headlines and our blogs for quick expert takes.

Best practices in action

Making health care better isn’t just our job. It's our passion. Keep reading for recent highlights.
Only you can help confront the opioid epidemic

As opioid abuse and addiction continue to spread across the country, urgency grows for health care leaders to respond. Use our infographic to learn how. Learn more

How Hurley Medical Center is tackling food insecurity to improve community health

Check out our case study to learn how one organization is providing access to safe and nutritious food for better health outcomes. Learn more

See The Experience Lab's experiments in action

The Experience Lab is a place where breakthroughs happen. Here's a peek at how we’re transforming the health care experience from the inside out. Learn more