Cheat Sheet

C-Suite Cheat Sheet: HCAHPS

    Executive Summary

    The Hospital Consumer Assessment of Health Care Providers and Systems (HCAHPS, pronounced “H-caps”) survey was developed collaboratively by Centers for Medicare and Medicaid Services (CMS) and the Agency for Healthcare Research & Quality (ARHQ). The survey aims to produce data about patient experience of care that allows for objective and meaningful comparisons of hospitals. 

    The questions address topics that are important to consumers, create new incentives for hospitals to improve quality of care, and enhance provider accountability in health care by increasing transparency of the quality care. CMS uses HCAHPS survey results to adjust individual hospitals’ Medicare reimbursement as part of the Value-Based Purchasing (VBP) pay-for-performance program.

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