Despite renewed investment in improving the patient experience, many institutions are struggling to achieve and sustain strong performance.
Patient experience often centers around frontline nurses. When caregivers have a full understanding of the patient experience, they have the knowledge they need to enhance that experience. They can:
Our Empathy-Building Simulation Scenarios help caregivers better understand the challenges and emotions patients may experience while receiving care on the unit. This tool contains an interview guide, simulation scenarios, and a concluding group discussion to foster reflection.
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