Health care organizations have seen real clinical and financial benefits with the widespread adoption of the electronic health record (EHR). In addition to giving clinicians access to patients’ information with just a few clicks, data tools within the EHR promote appropriate care decisions and reduce medical errors. However, EHR usability issues make working in the system remarkably time-consuming and frustrating for clinicians, resulting in it being a major driver of physician burnout. Additionally, usability challenges are known to contribute to patient safety events.
This resource examines the root-cause of these challenges using insights from the field of human factors research and explores the steps provider organizations can take to target these usability and safety issues during EHR optimization.