Leslie Schreiber is a managing director with more than 17 years of experience in consulting and management services. Leslie has extensive experience in strategy, technology implementation and integrations, and business process re-engineering. Her specific expertise includes pricing and retail strategy, omni-channel customer experience, human-centered service design, contact center optimization, operational consolidation, payments and reconciliation, digital transformation, and customer relationship management.
Leslie’s clients include hospital systems such as Emory Healthcare, Adventist Health System, Froedtert Hospital, Hospital Sisters Health System, Mercy Health System, ProMedica, IU Health Goshen, and Avera Health.
Prior to joining The Advisory Board Company, she worked at Accenture, where she led its Digital Service Transformation practice. In this capacity, Leslie helped clients transform their customer experience and improve operational efficiency through migration to digital technologies. She worked with clients such as the Department of Veterans Affairs to optimize the use of their electronic health record and implement disruptive technologies like telemedicine, and with the Centers for Medicare and Medicaid to improve customer service effectiveness for the Federal Marketplace.
Leslie earned her bachelor of science in biology and German from the University of Richmond.