Carol Boston-Fleischhauer serves as a global spokesperson for the Advisory Board’s research at key membership forums, including those focused on clinical and operational leadership, human resources, and quality. She is also responsible for presenting this research to member organizations throughout the United States and abroad.
Carol has over 30 years of progressive health care experience in patient care practice, operations, management, education, and consultation in academic medical centers, community hospitals and clinics, multi-hospital organizations, and integrated health care systems.
Her most recent leadership position prior to joining the Advisory Board was that of systems director, quality improvement, for a multi-hospital system in the Pacific Northwest. Other prior positions have included senior leadership roles for various health care consulting firms and executive director of the American Organization of Nurse Executives, a subsidiary of the American Hospital Association. Carol’s areas of expertise include clinical operations and care model redesign, quality improvement, human resources, and strategic planning.
She holds a clinical assistant professor appointment at the University of Washington, with curricular responsibilities for graduate-level health care students. She is active in various professional and community-based organizations.
Carol holds bachelor’s and master’s degrees in Nursing from Northern Illinois University and a juris doctorate from John Marshall Law School. She has advanced education and development in quality improvement methods and theories through Intermountain Health Care and the Institute for Healthcare Improvement.