Providence Health, the Renton, Washington-based health system that admitted the first COVID-19 patient, is now leading the way in using digital and telehealth strategies to assess and triage cases. Advisory Board's Virginia Reid and Taylor Hurst recently spoke with Sara Vaezy, Providence's Chief Digital Strategy Officer, to learn how the system adapted its chatbot to assess and triage patients—and how the system wants to help peer organizations do the same.
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