How to Keep Your Cancer Patients Out of the ED

    Across the course of their care, most cancer patients experience severe side effects, including fatigue, pain, and nausea. When these symptoms are not addressed in a timely way, these patients often end up in the emergency department.

    Unfortunately, the ED is not the best place to manage cancer patients' symptoms and can lead to significant avoidable costs. Realizing this, CMS plans to hold providers accountable for ED visits and hospitalizations by patients receiving chemotherapy through the Outpatient Quality Reporting Program.

    Use this research briefing to learn three best practices for cancer programs to reduce avoidable use of the ED and hospital:

    • Identify the drivers of avoidable ED and hospital utilization
    • Make it easy for patients to report their symptoms to their care team
    • Dedicate resources to manage urgent symptoms in the cancer center

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