Conversation Guide

Sample scripting using the OARS framework

    This tool contains an overview of the OARS framework and sample scripting for frontline clinicians to reference when using the OARS framework in conversations with patients. OARS employs four techniques for patient engagement: Open questions, Affirmation, Reflective listening, and Summary reflections.

    The goal of this tool is to help staff understand how OARS questions differ from traditional interviewing questions and how they can use the OARS framework in practice.

    This tool can be reviewed on its own or used in a role-play workshop.

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