Over the past several years, health systems have made great strides in improving care management capabilities in the inpatient setting, and more recently extending them on the back end to address post-acute care.

With the expansion of coverage through the Affordable Care Act (ACA) and the increase in value-based payment, providers have focused efforts more broadly on the entire continuum. And as patient volumes have increased, many organizations still have an opportunity to further enhance care management on the front end and better manage the growing number of patients entering the emergency department (ED).