Key findings

Overall, 2019 patient access data showed strong performance, with a significant improvement in point-of-service collections. In 2017, an organization performing at the median percentile collected 0.8% of its net patient revenue at the point of service. In 2019, a median organization collects 1.0%. Furthermore, top performers demonstrated significant gains as well, collecting a record-breaking 3.4% of their net patient revenue at point of service.