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The benefits of hospital-at-home programs — and how to launch one


A new  study from researchers at Mass General Brigham found positive outcomes among patients who receive care at home. While the benefits of hospital-at-home programs (HaH) programs are compelling, establishing a successful program brings its own set of challenges. But Advisory Board’s Miriam Sznycer-Taub offers four key steps for organizations looking to launch — or expand — a successful HaH program. 

Study findings and key details

In 2020, CMS launched the Acute Hospital Care at Home (AHCaH) Waiver, which resulted in thousands of patients across 300 hospitals in 37 states receiving acute care in their homes.

To better understand these patients' outcomes on a national level, researchers at Mass General Brigham analyzed Medicare fee-for-service claims filed between July 1, 2022, and June 30, 2023, for all 5,858 patients who received care under the AHCaH waiver.

In total, 54% of the patients were women, 85.2% were white, 61.8% were older than 75 years of age, and 18.1% were disabled. In addition, 42.5% of the patients had heart failure, 43.3% had chronic obstructive pulmonary disease, 22.1% had cancer, and 16.1% had dementia.

When looking at the hospitalizations included in the study, the researchers found a 0.5% mortality rate and a 6.2% escalation rate, with patients returning to the hospital for at least 24 hours. In the 30 days following a discharge, they found that just 2.6% of patients were in a skilled nursing facility, 3.2% died, and 15.6% had been readmitted.

Notably, the researchers found that the outcomes were consistent across all groups represented in the study.

"It was reassuring to see that there were not clinically meaningful differences in outcomes across marginalized populations, because we know that there are massive disparities in outcomes for traditional hospitalization," said David Michael Levine, study author and clinical director for research and development for Mass General Brigham's HaH program. "This suggests home hospital can really reach a diverse group of patients and families."

Because the study was observational, the researchers did not compare mortality and readmission rates among patients who received care under the AHCaH waiver with patients who received care in hospitals. According to Levine, additional research is needed to compare outcomes among HaH patients with those who are cared for in hospitals.

However, Levine noted that "[t]here are a number of reasons we think hospital-level care is better at home."

"For one, the discharge process is smoother since we show patients how to take care of themselves right in their homes, where they are also more likely to be upright and move more. In addition, the clinical team has a greater ability to educate and act on the social determinants of health that we see in the home," Levine said. "For example, we can discuss a patient's diet right in the kitchen or link a patient with resources when we see the cupboards are bare."

What does the future of HaH hold?

According to Modern Healthcare, the findings of Mass General Brigham's study are consistent with a larger study published in JAMA Health Forum, which found a 0.3% mortality rate and a 7.2% rehospitalization rate among over 11,000 patients enrolled in HaH programs between Nov. 25, 2021, and March 20, 2023.

While many health systems are betting big on HaH programs, the future of HaH remains uncertain. Unless Congress intervenes, the AHCaH waiver will expire in December. According to Levine, both studies provide compelling evidence to support the continuation of this program.

"For hundreds of years, since the inception of hospitals, we've told patients to go to a hospital to get acute medical care. But in the last 40 years, there's been a global movement to bring care back to the home," Levine said. "We wanted to conduct this national analysis so there would be more data for policymakers and clinicians to make an informed decision about extending or even permanently approving the waiver to extend opportunities for patients to receive care in the comfort of home."

While "[h]ospitalization is the standard of care for acute illness," the study authors noted that "hospital care is often expensive, unsafe, and uncomfortable."

"This [research] speaks volumes to the type of care the model can deliver and that many patients can do well when they go home with this care model," Levine said. (Mass General Brigham news release, 1/8; Eastabrook, Modern Healthcare, 1/9; Thompson, U.S. News & World Report, 1/9; Levine et al., Annals of Internal Medicine, 1/9)


Advisory Board's take

4 keys to a successful hospital-at-home program 

By Miriam Sznycer-Taub

This study sheds light on the outcomes of HaH programs on a national level, providing valuable insights for healthcare executives considering the implementation of similar programs. And while the findings are positive, they're not surprising. Previous evaluations of the HaH model have also shown positive outcomes and good patient experiences, garnering real excitement about the model. 

However, volumes and participation have remained fairly small. On average, the largest HaH programs only have 40 to 50 patients per day. In addition, a MedPAC report indicated that less than 50% of hospitals that have been approved for the AHCaH waiver have actually reported a discharge under the program. And outside of the waiver, reimbursement remains spotty.

The benefits of HaH programs are compelling, but establishing a successful program brings its own set of challenges — and requires significant investment upfront. These programs are best suited for urban and suburban hospitals where patients live close to the acute care facility. Organizations must also rethink their supplies, logistics, and workforce to facilitate care in the home. 

4 steps to establishing a successful HaH program  

For organizations working to establish a successful HaH program, there are four key steps to keep in mind:

1. Articulate your program's goal

Before launching a HaH program, organizations should carefully evaluate their approach and set target metrics that align with their goals and priorities.

Many organizations that implement a HaH program share common objectives, including lowering the cost of care, increasing patient capacity, and improving patient satisfaction.

There are two main use cases for the HaH model:

  • Under fee-for-service models: Organizations can use HaH to preserve inpatient capacity
  • Under value-based care (VBC) models: Organizations can use HaH to help lower the cost of care

2. Evaluate the market opportunity

When evaluating market demand, there are two important steps that organizations should think through: 

  • Defining the scope of service area: To evaluate market demand, organizations should narrow down the service area radius for HaH patients — typically to 25 miles — to ensure patients can access hospital resources in case of an adverse event. 
  • Assessing projected volume growth for their market: If volume growth is an organizational priority, providers can first assess organic volume growth indicators for their market, such as changing disease prevalence. Then, they can start to identify patient groups that would benefit from this care arrangement, such as patient groups with high risk of infection.

3. Assess your organizational capabilities

When setting up a HaH program, it is best to begin servicing conditions that the organization can safely support and that account for a high prevalence of cases among patients. Over time, hospitals can consider expanding their offerings.

Many HaH programs include a triage team that directs patients to inpatient or HaH channels. Other best practices include designating a program director and physician leaders to oversee onsite teams, as well as carefully picking care teams that have prior experience treating acute cases in a home care setting.

4. Establish a financially viable program 

Organizations must take a financially sound approach when establishing a HaH program. Taking on additional financial risk can help support HaH programs. 

Without careful consideration of these factors, it will be difficult to implement and scale HaH programs. Like any new program plan, organizations should understand the specific nuances for HaH related to program goals, market opportunities, necessary capabilities, and financials before development.

To learn more about the future of HaH and how to determine whether you should launch or expand a HaH program, check out our HaH resources:


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