Clearly define deployment models to maximize top-of-license practice and balance workload. Well-designed MA roles can simultaneously increase care team productivity and decrease MA turnover.

Determine the training model that’s best for your organization based on your resources and number of MAs employed. Start by outsourcing training to a local school and then build an in-house program as you hire more MAs.

Run an initial skills assessment when MAs are first hired to set a baseline. After training is complete, sign off on MA competencies before they join the care team, and evaluate performance on an ongoing basis.

To reduce turnover, provide opportunities for MAs outside of their standard clinical practice. Invest in supplemental training for advanced care team roles and build a dedicated career ladder for MAs.