There are factors contributing to poor patient experience all over your hospital, which makes it difficult to nail down an improvement strategy. That’s why we asked our iRound team to do it for you.
We surveyed 1,843 patients to find out what keeps them loyal to their current PCP and what scenarios would most likely prompt a switch. Our analysis has challenged some long held myths. More
To make it easier to understand the new payment system, our health policy experts mapped out the various pieces in ready-to-use slides. More
Payer and Regulatory Policy
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Today's Daily Briefing
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If you're like 90% of hospital executives, you're concerned about engaging physicians in cost and quality improvements. Explore four principles—including physician education and real-time decision support—for achieving physician-led savings. More
Hypertension affects 67 million American adults, but only 47% have their disease under control. Read this brief to learn how to build a program that offers patients the necessary combination of medication and lifestyle management to fight high blood pressure. More
Gov. Dannel Malloy (D) is defending his plan to impose new limits on which hospitals are exempt from local property taxes. The bill would offer... More
Massachusetts and Tennessee
Nashville-based HCA and Harvard Pilgrim Health Care Institute's Department of Population Medicine, a joint venture between the insurance company and... More
The Tennessee Senate on Wednesday overwhelmingly voted to approve a resolution that would urge the federal government to provide the state with block... More
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In an increasingly patient-driven health care market, providers have to demonstrate value in order to win market share. But demonstrating that value is easier said than done. Learn how to present quality and cost information to patients, and help them select high-value care providers.More
Ensuring the proper use of diagnostic tests and targeted treatments requires hospitals to develop evidence-based clinical pathways. Keep reading to learn what service line leaders will need to focus on to accomplish it. More
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Hear about the early stages of our work at the MetroHealth System in Cleveland, where we’re bringing together our full scope of capabilities and services under one shared-risk agreement. More
Learn how Adventist Health Central Valley Network uses iRound for Patient Experience to enable leaders to be more responsive to employees and increase engagement. More
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How you recover from a service lapse can mean the difference between loyal customers and detractors. Here's why.More
Are your healthy employees going to Walmart for their health care needs? Learn how to keep low-risk employees healthy and loyal to your health system. More Register
Join our ICD-10 experts on April 21 to learn how to provide the right level of staff training, target process changes, and more. More Register
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We spoke to a leading expert at The Joint Commission to learn what it means to be a high-reliability organization, the steps leaders are taking to create a harm-free system for patients, and more.Read the Q&A
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