Essential moves to secure a place in the future of virtual care

Not all providers feel urgency to embrace virtual visits. And as long as the future reimbursement of telehealth remains unclear, that will continue. Many providers see telehealth as an imposition and have reverted to in-person visits as the default for care delivery. These providers ignore the opportunity costs of failing to meet new expectations for telehealth—and they risk making existing care delivery challenges worse.

Telehealth is a versatile suite of tools that can help solve care delivery problems. Providers must make progress now on integrating it into care delivery if they intend to have a hand in shaping the future of virtual care utilization—and reaping its benefits.