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This research report explores how innovative provider organizations have created strong digital strategies by grounding their investment approach in two consumer-centric goals: attracting consumers and retaining them. More
Learn four steps medical groups should take to empower local practice managers to own local patient experience initiatives and support their frontline staff in meeting patient demands for improved customer service. More
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We provide hospital administrators with customized guidance on service line planning.
The Advisory Board's membership-based research program for hospital and health system planners and business development executives.