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the support to take action. Learn about our research platform.
A strategic focus on talent is critical to success. Learn how we can help you make the right investments.
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See all our latest and best resources on patient experience.
This study explores the physician’s unique role as “influencer-in-chief” and provides tactics to improve their skills and engage them in patient experience initiatives. More
How you recover from a service lapse can mean the difference between loyal customers and one-time patients. Here's why. More
Patient stories matter. And your peers are changing those stories for the better. See how members at Vidant Health, UCLA Health System, and Sharp Memorial Hospital made a real impact on the patient experience. More
A comprehensive consumer experience strategy is a must for today's hospitals and health systems—but focusing on patient satisfaction alone is not enough. Learn how to build brand loyalty—the ultimate measure of success—through exceptional service, accessibility, and coordination. More
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Enables staff to conduct patient satisfaction rounds directly on mobile devices and provides the analytics needed for in-depth analysis, service recovery, and systematic performance improvement.
The Nursing Executive Center is the Advisory Board's program providing best practice research to nursing executives.