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the support to take action. Learn about our research platform.
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Attract and retain the patients you aspire to serve by offering the care network, access, and experience they need. See a list of our capabilities below or visit Optum's website for more information about our comprehensive approach to health care operations.
Improve quality and outcomes and lower costs by eliminating unwarranted deviation from the best standard of care. See a list of our capabilities below or visit Optum's website for more information about our comprehensive approach to data and analytics.
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See all our latest and best resources on patient experience.
This study explores the physician’s unique role as “influencer-in-chief” and provides tactics to improve their skills and engage them in patient experience initiatives. More
Patient stories matter. And your peers are changing those stories for the better. See how members at Vidant Health, UCLA Health System, and Sharp Memorial Hospital made a real impact on the patient experience. More
How you recover from a service lapse can mean the difference between loyal customers and one-time patients. Here's why. More
A comprehensive consumer experience strategy is a must for today's hospitals and health systems—but focusing on patient satisfaction alone is not enough. Learn how to build brand loyalty—the ultimate measure of success—through exceptional service, accessibility, and coordination. More
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Enables staff to conduct patient satisfaction rounds directly on mobile devices and provides the analytics needed for in-depth analysis, service recovery, and systematic performance improvement.
The Nursing Executive Center is the Advisory Board's program providing best practice research to nursing executives.