Every major player in your health system gets a direct line to the industry’s most-needed insights and
the support to take action. Learn about our research platform.
A strategic focus on talent is critical to success. Learn how we can help you make the right investments.
Attract and retain the patients you aspire to serve by offering the care network, access, and experience they need. See a list of our capabilities below or visit Optum's website for more information about our comprehensive approach to health care operations.
Improve quality and outcomes and lower costs by eliminating unwarranted deviation from the best standard of care. See a list of our capabilities below or visit Optum's website for more information about our comprehensive approach to data and analytics.
Sustain the financial stability to serve your community by making sure you’re paid efficiently for services rendered. See a list of our capabilities below or visit Optum's website for more information about our comprehensive approach to revenue cycle management.
Make sure every level of your organization understands best practice performance and has the tools
and support to get there. Learn about our research platform.
Pinpoint your opportunities and hardwire best practices to accelerate progress. Learn about our technology.
Partner with seasoned experts providing strategic, customized support. Learn about our consulting services.
See all our latest and best resources on customer relationship management.
Optimize your customer relationship management strategy to reach care management goals and increase patient share by segmenting your target audience, tailoring the message, and automating communications. More
Learn how integration of traditional customer relationship management with the increasing use of patient portals and personal health records can offer new opportunities to capture, engage, empower, and retain patients in a cost-effective way. More
View all content on this topic
View more topics
The Advisory Board's membership-based research program for hospital and health system planners and business development executives.
We provide hospital administrators with customized guidance on service line planning.