Navigating the Patient Financial Journey Part 2
As patients become responsible for a larger portion of their health care spending, they increasingly begin to behave as true consumers. Providing a positive patient experience will become essential for capturing new revenue and maintaining patient loyalty
Part I of this webconference series focused on financial interactions prior to the care encounter: price transparency, cost estimates, and point-of-service collections. Part II centers on the care encounter and post-care experience: financial counseling, billing, and payment.
Things You’ll Learn:
- The important role of financial counselors
- How to provide a consumer-friendly bill
- What types of patient payment options to consider