Driving Loyalty to the Health System Platform

    About this Webinar

    The second of a two-part series focused on consumer loyalty, this presentation explores how to generate loyalty to the health system platform by delivering more value to patients and establishing trust-based relationships. Health systems can strengthen relationships with patients by offering consumers a return on their investment in loyalty, such as health motivating rewards, direct-to-consumer memberships, or value-based insurance design models. Further, leading health systems are striving for trust-based relationships with their consumers. These relationships are difficult for competitors to replicate, offering some of the most durable bonds between health systems and their consumers.

    Things You’ll Learn:

    • How to evaluate options for delivering on ROI to consumers to encourage their commitment to the system
    • How to cultivate consumer champions and cement long-term loyalty by establishing trust-based relationships
    • Why consumer loyalty is a no-regrets strategy regardless of business model

    Download PDF Download PDF

    Log in to access this webinar

    Log in

    Don't have an account? Learn about membership benefits


    Cookies help us improve your website experience. By using our website, you agree to our use of cookies.