Two of the biggest challenges to scaling the care management model include designing a flexible leadership model and effectively deploying staff. Introducing a new leadership model aligned to population health strategy requires breaking down silos and navigating politically sensitive decisions around accountability, scope of ownership, and reporting relations.
Population health-driven organizations recognize the need to organize system-wide care management resources to promote efficient and effective use—but in many cases, care management roles have developed organically in siloes without an enterprise strategy guiding expansion or integration.
This series of white papers offer guidance on refining your cross-continuum care management model with purpose.