Every major player in your health system gets a direct line to the industry’s most-needed insights and
the support to take action. Learn about our research platform.
A strategic focus on talent is critical to success. Learn how we can help you make the right investments.
Attract and retain the patients you aspire to serve by offering the care network, access, and experience they need. See a list of our capabilities below or visit Optum's website for more information about our comprehensive approach to health care operations.
Improve quality and outcomes and lower costs by eliminating unwarranted deviation from the best standard of care. See a list of our capabilities below or visit Optum's website for more information about our comprehensive approach to data and analytics.
Sustain the financial stability to serve your community by making sure you’re paid efficiently for services rendered. See a list of our capabilities below or visit Optum's website for more information about our comprehensive approach to revenue cycle management.
Make sure every level of your organization understands best practice performance and has the tools
and support to get there. Learn about our research platform.
Pinpoint your opportunities and hardwire best practices to accelerate progress. Learn about our technology.
Partner with seasoned experts providing strategic, customized support. Learn about our consulting services.
Self-pay patients account for a disproportionate share of bad-debt problems. Our technology helps you curb write-offs by finding coverage for patients, prioritizing collections through segmentation, and making charity care recommendations.
We've developed a financial model to project your organization's levels of bad debt, charity care, and net patient revenue under a variety of potential future scenarios.
Learn the simplest and most effective strategies organizations are using to double their patient collections.
Restructuring eligibility criteria for charity care programs may seem like a natural response to coverage expansion, but we've found that the costs may outweigh the benefits.
Learn how we gave IU Health Goshen the transparency needed to reduce bad debt, increase community benefit, and improve the patient billing process.
Institutions get big returns from working with us. Learn how they do it.
See the case studies
Get each state's position based on legislative or executive actions toward expansion.
See the map
Our dedicated advisors guide you to get the most from your technology investment.
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With more than 875 projects under our belt, we’ve worked with facilities just like yours.
Explore the membership
Learn more about how we can help your organization.
We combine business intelligence technology and strategic analysis to help you collect more effectively from patients and enhance your financial assistance process to improve productivity and performance.
View your entire self-pay revenue cycle in one place
Self-Pay Compass gives you a unified view of self-pay volumes to trend point-of-service collections and identify missed copays and deductibles.
Target patients most likely to pay
Our technology platform scores and segments accounts by propensity to pay, assigns tasks based on segmentation, and targets accounts for internal attention before being sent to an agency.
Minimize uncompensated care
Self-Pay Compass screens account eligibility for Medicaid, other external and internal sponsorship programs, and financial counseling. It automates back-end financial assistance processes and allows you to reclassify bad debt.
Manage accounts strategically
Our technology analyzes internal and agency performance, creates workflows based on segmentation, and determines timelines based on historical time-to-pay.
Self-Pay Compass tracks performance metrics for registrars, collectors, and financial counselors and optimizes agency workflows.
Get expert advice from a dedicated advisor
Our dedicated advisors teach you to get the most out of the technology platform, advise you on industry best practices, and connect you with peers who have faced similar issues successfully. Learn more about the benefits of the model.
Learn from your peers
We host monthly webconferences and annual conferences for you to meet and learn from the most progressive of your peers from around the country.