Every major player in your health system gets a direct line to the industry’s most-needed insights and
the support to take action. Learn about our research platform.
A strategic focus on talent is critical to success. Learn how we can help you make the right investments.
Attract and retain the patients you aspire to serve by offering the care network, access, and experience they need. See a list of our capabilities below or visit the Optum website for more information about our comprehensive approach to health care operations.
Create an account
As the evolving reimbursement landscape—driven by federal mandates and increased consumerism—increases patients’ financial obligations, your organization is even more at risk for bad debt and decreased patient satisfaction. Partner with us to support staff and patients through this transition by focusing on critical patient access functions.
Think again. See how top performing organizations set their patient access teams up for success.
10 resources to help you achieve your collection goals.
Learn how to execute on cost visibility—prepare your patient financial counseling department and create a culture of price transparency.
Ask yourself these eight questions to determine price sensitivity in your area.
Bob Wagner, director of revenue cycle at Nebraska Methodist Health System, doesn't believe in just maintaining the status quo. Learn how he's always setting the bar higher and how his organization has nearly quadrupled POS collections.
Watch the video
James Green explains how hospitals' patient access processes need to change to accommodate the unique challenges brought by coverage expansion.
Learn how the best organizations are working to collect every dollar owed by patients and payers.
See the infographic
Learn how automated authorization can save you millions in net patient revenue.
Learn how we can help your organization ensure financially cleared patients.
We use best practice processes and patient access technology to help medical groups, hospitals, and health systems maximize patient access performance while reducing denials and bad debt. We take a three-pronged, automated approach:
The core of our solution is a patient access technology grounded in best-practice research. Members use our workflows, data, and analytics to streamline their processes, automate critical tasks, flag needed interventions, educate patients, ensure accountability, and more. We’ll partner with your team to help you adopt our robust and automated technology; create patient-centric processes; and train skilled, effective staff.
Every member is served by a dedicated advisor, who functions as both educator and analyst, helping members get the most value from their investment. Learn more about the benefits of the model.
Join a national network of hospitals and health systems looking to share best practices. Connect at cohort events featuring the work of best-practice member organizations.
Read about the three strategies that Holyoke Medical Center used to reduce denials by $1 million. More
See how we helped Northwestern Memorial redesign its collections policies—changes that enabled the hospital to increased its annual POS collections by more than $1.5 million. More
Read how Shields used patient education to generate annual returns for the last three years exceeding $2M. More
With deductibles on the rise, leading hospitals and health systems are recognizing that the patient financial experience is critical. Take a look at what the revenue cycle can look like when it is designed around patient flow, instead of your own work flows. Learn how.
We’ve identified four common stages of development that hospitals and health systems fall into when it comes to financial experience for consumers. Where does your organization fall?
Best-in-class organizations are optimizing and automating front-end technologies and processes to achieve three best practices of a positive patient financial experience. Learn more.
Helps hospital finance executives enhance revenue performance through customized solutions that combine research, consulting, training, and technologies tied directly to business outcomes.
We’ve helped hundreds of hospitals with their revenue cycle issues—experience we’ll deploy to solve your organization’s unique challenge. Our consultants put you on the right path and provide the tools and support to keep you going.