Patient experience: An investment worth making

The difference between loyal customers and detractors

Patient experience: An investment worth making

Find out why patient loyalty represents such a great opportunity.

Do you or your colleagues ever question the value of investing in the patient experience?

It's about more than raising HCAHPS scores—it's about building customer loyalty. Following a non-satisfactory resolution to a service failure, fewer than two in 10 customers will return. On the other hand, more than five in 10 customers will return if the organization reaches a satisfactory resolution in the moment.

Download the poster and share it with other leaders to reinforce why delivering excellent experiences can make all the difference.

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