4 hidden ways patient experience may be costing you

4 hidden ways patient experience may be costing you

See how investing in patient experience improvements can save you millions.

Outdated approaches to managing patient experience could be costing you millions. Because sources of return are often spread throughout the hospital, it can be difficult to pinpoint hidden costs.

Using data from a 370-bed hospital system in the Southeast, we projected that investing in patient experience improvements could have saved them $2.3 million.

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