Webconference Recording

Improving Patient Experience From The Top Down

How to create an empathetic culture and ensure patient-centered care

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About the Webconference

Everyone agrees that getting patient experience right is crucial to success for today’s hospitals and health systems.

But health care leaders often focus too narrowly on patient experience metrics and lose sight of creating a care environment that is truly family and patient-centered. To bridge the gap, the most progressive leaders are cultivating empathetic cultures to ensure positive patient experiences and drive long-term loyalty.

Watch this webconference to learn new tactics for achieving patient-centered care, such as purposeful leader rounding, staff engagement in improvement initiatives, and data sharing.