Webconference Recording

Advancing Accountability for Improving HCAHPS at Ingalls Health System

What you can learn from their success

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About the Webconference

After focusing on the patient experience for several years without success, the nursing leadership team at Ingalls implemented new rounding compliance goals, supported with real-time mobile rounding and automated reporting of tracked rounding data. HCAHPS scores began to rise quickly and—18 months later—have stayed at the elevated levels. Not only did HCAHPS national rankings increase by 80%, but Ingalls earned $250,000 in value-based purchasing incentives.

In this presentation, Kathy Mikos, chief nursing officer and vice president for patient services at Ingalls, discusses how iRound helped her organization achieve these results.

Presenter: Kathy Mikos, Chief Nursing Officer at Ingalls Health System