Creating a positive patient experience builds loyalty—and loyalty could mean nearly $3 million of revenue potential for a typical hospital. Our technology helps you improve the patient experience by gathering satisfaction data in real time while automatically disseminating service recovery requests and providing intelligent dashboards.
When you compare customer loyalty across industries, hospitals end up right alongside the dreaded cable company. Here are four essential components for any hospital looking to strategically improve the patient experience.
Outdated approaches to managing patient experience could be costing you millions. Because sources of return are often spread throughout the hospital, it can be difficult to pinpoint hidden costs. See how investing in patient experience improvements can save you millions.
It’s not easy to get patients to forgo convenience when choosing a provider, but empathetic care often does the trick. Find out why a culture of empathy is not only better for patients but also your bottom line.
Our Patient Experience Diagnostic highlights the nine questions every hospital leader should be able to answer about his or her patient experience strategy. Use the tool to ensure your strategy is giving you a competitive advantage.
Learn how Adventist Health Central Valley Network uses iRound for Patient Experience to enable leaders to be more responsive to employees and increase engagement.
Watch the video
The VP for Patient Services and CNO of Ingalls Health System shares how iRound for Patient Experience helped build the accountability factor at her organization.
Find out how iRound enables Hennepin County Medical Center to be more responsive to patient and family needs.
Kathleen Mikos, DNP, RN, NEA-BC, CNO and VP of Patient Services Ingalls Health System
Wayne Ferch, MBA, FACHE, President and CEO Adventist Health Central Valley Network
Jessica Calcidise, BSN, RN, Director of Inpatient Services Mercy Medical Center
Sheila Moroney, Director, Patient Experience Services, Hennepin County Medical Center, Minneapolis, MN
See how we can transform your patient experience.
iRound for Patient Experience member organizations have improved HCAHPS rankings by as much as 80%, driving toward higher levels of patient loyalty over time. That’s because the platform provides:
Every member is served by a dedicated advisor who functions as both educator and analyst, helping members get the most value from their investment. Learn more about the benefits of the model.
We make idea-sharing simple. Attend in-person summits, virtual webconferences, and other events featuring the work of top-performing member organizations.
Patient experience isn’t just about the metrics. Learn how to foster a culture of empathy at your organization and perform purposeful leader rounding. More
Learn how leaders from Reid Hospital and Christ Advocate Medical Center have created a holistic patient experience strategy that encompasses both process-based elements and a culture of empathy. More
Offering a consumer-focused experience is increasingly important for competing in today's health care marketplace, but most health systems' current strategies won’t help them build long-term loyalty. Learn how to develop the services, infrastructure, and experience that foster long-term patient relationships. More
Discover how the nursing leadership team at Ingalls boosted (and sustained) their HCAHPS scores—and earned $250,000 in value-based purchasing incentives. More
How you recover from a service lapse can mean the difference between loyal customers and one-time patients. Find out why patient loyalty represents such a great opportunity. View the infographic.
To get patients in the door—and make sure they keep coming back—you need to provide both a 21st century consumer experience and a top-notch patient experience. Learn the three key values for winning over both sides. View the infographic.
Empathy is critical to success in a health care environment where patients increasingly act like traditional consumers and play a more active role in choosing where—and where not—to receive care. Learn how to cultivate empathy at your organization. Download the white paper.
Patient experience is at the intersection of two major trends in the American health care marketplace: value-based payment and consumerism. Our experts weigh in on why patient experience matters, how to improve it, and more. Read the expert perspective.
The Nursing Executive Center is the Advisory Board's program providing best practice research to nursing executives.
A solution that enables care team members to develop and execute customized care programs, improving patient outcomes and reducing health care costs.
Helps hospitals achieve the physician alignment needed to advance quality goals and secure cost savings.
Helps hospitals and health systems drive engagement through interactive reporting and change management tools, and expert support.
We provide strategic guidance and performance improvement solutions —actionable insights and analytics, technology platforms, consulting expertise and talent development services. More
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Stay on top of CJR, CMS’s mandatory bundled payment program, and see how your organization compares against national benchmarks for episodic spending.More
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