Every major player in your health system gets a direct line to the industry’s most-needed insights and
the support to take action. Learn about our research platform.
A strategic focus on talent is critical to success. Learn how we can help you make the right investments.
Attract and retain the patients you aspire to serve by offering the care network, access, and experience they need. See a list of our capabilities below or visit Optum's website for more information about our comprehensive approach to health care operations.
Improve quality and outcomes and lower costs by eliminating unwarranted deviation from the best standard of care. See a list of our capabilities below or visit Optum's website for more information about our comprehensive approach to data and analytics.
Sustain the financial stability to serve your community by making sure you’re paid efficiently for services rendered. See a list of our capabilities below or visit Optum's website for more information about our comprehensive approach to revenue cycle management.
Make sure every level of your organization understands best practice performance and has the tools
and support to get there. Learn about our research platform.
Pinpoint your opportunities and hardwire best practices to accelerate progress. Learn about our technology.
Partner with seasoned experts providing strategic, customized support. Learn about our consulting services.
Creating a positive patient experience builds loyalty—and loyalty could mean nearly $3 million of revenue potential for a typical hospital. Our technology helps you improve the patient experience by gathering satisfaction data in real time while automatically disseminating service recovery requests and providing intelligent dashboards.
Your patient engagement strategy needs a multi-faceted approach, and our rounding experts are here to help. Visit our Patient Engagement Strategy tab for resources on improving patient-centered care, and check out our Efficiency and Staff Engagement tab to get the tools you need to amplify your nurses' impact.
Our Patient Experience Diagnostic highlights the nine questions every hospital leader should be able to answer about his or her patient experience strategy. Use the tool to ensure your strategy is giving you a competitive advantage.
Working with iRound means you're working one-on-one with a dedicated advisor who knows your patient-experience priorities in and out. Throughout your membership, and long after implementation, your dedicated advisor will function both as an educator and analyst, helping you identify service opportunities, review rounding data to support patient experience gains, and much more.
Learn how Adventist Health Central Valley Network uses iRound for Patient Experience to enable leaders to be more responsive to employees and increase engagement.
Watch the Video
The VP for Patient Services and CNO of Ingalls Health System shares how iRound helped build the accountability factor at her organization.
Kathleen Mikos, DNP, RN, NEA-BC, CNO and VP of Patient Services Ingalls Health System
Wayne Ferch, MBA, FACHE, President and CEO Adventist Health Central Valley Network
Jessica Calcidise, BSN, RN, Director of Inpatient Services Mercy Medical Center
Sheila Moroney, Director, Patient Experience Services, Hennepin County Medical Center, Minneapolis, MN
See how we can transform your patient experience.
iRound for Patient Experience member organizations have improved HCAHPS rankings by as much as 80%, driving toward higher levels of patient loyalty over time. That’s because the platform provides:
Every member is served by a dedicated advisor who functions as both educator and analyst, helping members get the most value from their investment. Learn more about the benefits of the model.
We make idea-sharing simple. Attend in-person summits, virtual webconferences, and other events featuring the work of top-performing member organizations.
iRound helps you build patient loyalty by providing real-time analytics to uncover process breakdowns. This data can be leveraged to improve HCAHPS scores, end never-events (like infection rates), and increase time savings for workflow efficiency.
Patient experience is at the intersection of two major trends in the American health care marketplace: value-based payment and consumerism. Our experts weigh in on why patient experience matters, how to improve it, and more. Read the expert perspective.
Do you understand what your consumers prefer? Do you know how to take those preferences and turn them into meaningful market share gains? Let us show you how.
How you recover from a service lapse can mean the difference between loyal customers and one-time patients. Find out why patient loyalty represents such a great opportunity. View the infographic.
Learn from your peers how new tactics for achieving patient-centered care, such as purposeful leader rounding, staff engagement in improvement initiatives, and data sharing can create a culture of empathy at your organization. Watch now.
Amplify your nurses' impact by providing meaningful recognition of excellent care and technology to create efficient and engaged rounds. The real time patient feedback collected by iRound gives your team the ability to get more done in less time.
Patient experience isn’t just about the metrics. Learn how to foster a culture of empathy at your organization and perform purposeful leader rounding. More
Learn how leaders from Reid Hospital and Christ Advocate Medical Center have created a holistic patient experience strategy that encompasses both process-based elements and a culture of empathy. More
Use rounding technology to foster meaningful conversations with patients and their family members so you can get back to doing what you love: caring for those in need. Watch this short video to learn how Hennepin County Medical Center enables caregivers to spot trends and increase rounding efficiency. Watch the video.
After struggling for years to improve satisfaction scores, Ingalls Health System finally turned to iRound technology. They are happy to report that scores are up, and so are margins and moral. Learn how.
The Nursing Executive Center is the Advisory Board's program providing best practice research to nursing executives.
A solution that enables care team members to develop and execute customized care programs, improving patient outcomes and reducing health care costs.
Helps hospitals achieve the physician alignment needed to advance quality goals and secure cost savings.
Helps hospitals and health systems drive engagement through interactive reporting and change management tools, and expert support.