Parkview's secrets for exceptional employee engagement

Parkview Health, a multi-state health system of over 10,000 employees, has been on a journey over the past several years to increase employee engagement—and it has paid off. They are one of 20 organizations nationally to be named a 2017 Advisory Board Workplace of the Year.

Read on to learn how Parkview boosted engagement by focusing on recognizing high-performers, equipping leaders with strong frontline staff, and investing in leader support for onboarding.

High-performing frontline staff participates in "followership" workshops

A few years ago, Parkview recognized that to supplement their leadership development opportunities, it was important that they simultaneously invest in "followership." Followership is about developing frontline staff into strong, independent thinkers who can help their teams succeed. To really boost engagement, those who are not yet leaders need to be the most supportive team players possible. Parkview reinforces this concept by referring to all staff as "co-workers," which emphasizes the importance of teamwork.

Parkview developed a half-day workshop designed to target high-performing "followers." During these workshops, frontline staff spend time defining the three pillars of followership: (1) self-knowledge, (2) strategic agility, and (3) peer relationships. Exercises and reflection time support participants to think about how to translate these concepts to their day-to-day teamwork.

Leaders learn alongside staff to strengthen overall team dynamics

One of the biggest lessons Parkview learned from running these workshops is that it wasn't enough to focus on the frontline staff alone. Encouraging leaders to learn similar lessons prepares them to cooperate with their co-workers after the workshops are over.

The core tenets of these followership workshops remain the same, but the different lens offered for leaders helps those individuals learn how to leverage their newly-educated staff members best.

Leaders are supported in onboarding staff to reduce first-year turnover

First-year turnover is a critical challenge for many organizations, and Parkview is no exception. To tackle this issue, Parkview developed a soup-to-nuts onboarding toolkit for managers. The toolkit helps to make sure that managers aren’t reinventing the wheel and that key milestones are handled consistently across the system.

These toolkits are unique because they:

  1. Extend beyond 90 days
    By including guidelines for 6-, 9-, and 12-month check-ins, the toolkit ensures that managers can have ongoing dialogue with staff beyond just the earliest part of their tenure.

  2. Include solutions
    In addition to stay interview questions, the toolkit includes a guide with suggested solutions for common types of stay interview feedback.

  3. Show managers how to tailor the message to their audience
    Knowing that there are a range of individuals that will come on board, the toolkit offers a section with specific advice for delivering feedback to staff of different generations.

2017 Workplace Award Winners

Parkview was one of 25 organizations to be recognized for exceptional performance in driving engagement at the Advisory Board's national employee engagement summit on March 30 in Chicago.

The 20 winners of the Advisory Board's Workplace of the Year award demonstrated the highest levels of engagement within the Advisory Board Survey Solutions national database, coupled with lower than average levels of disengagement. Organizations that surveyed in the calendar year of 2016 were eligible for the award. The winners were:

  • Cedars-Sinai (Los Angeles, Calif.)
  • CHOC Children's (Orange, Calif.)
  • Community Medical Centers (Fresno, Calif.)
  • Eisenhower Medical Center (Rancho Mirage, Calif.)
  • Hospital Sisters Health System (Springfield, Ill.)
  • Kettering Health Network (Dayton, Ohio)
  • Main Line Health (Bryn Mawr, Pa.)
  • Memorial Health System (Marietta, Ohio)
  • Morris Hospital & Healthcare Centers (Morris, Ill.)
  • Orlando Health (Orlando, Fla.)
  • Overlake Medical Center and Clinics (Bellevue, Wash.)
  • Palmetto Health (Columbia, SC)
  • Parkview Health (Fort Wayne, Ind.)
  • Privia Health (Arlington, Va.)
  • Sauk Prairie Healthcare (Prairie Du Sac, Wis.)
  • Schneck Medical Center (Seymour, Ind.)
  • Scottsdale Medical Imaging (Scottsdale, Ariz.)
  • Scripps Health (San Diego, Calif.)
  • Valley Children’s Healthcare (Madera, Calif.)
  • Virtua (Marlton, NJ)

The five winners of the Advisory Board's 2017 Workplace Transformation Award demonstrated the highest levels of improvement in engagement within the Advisory Board Survey Solutions national database, coupled with lower than average levels of disengagement. Organizations that surveyed in the calendar year of 2016 were eligible for the award. The winners were:

  • Eisenhower Medical Center (Rancho Mirage, Calif.)
  • Franciscan Alliance (Mishawaka, Ind.)
  • Hospital Sisters Health System (Springfield, Ill.)
  • Overlake Medical Center and Clinics (Bellevue, Wash.)
  • Union Hospital (Terre Haute, Ind.)

Learn more about Advisory Board Survey Solutions

Advisory Board has a comprehensive suite of employee engagement solutions that covers every member of the health care workforce—executives, managers, frontline nurses, practicing physicians, new hires, and more. Even more importantly, we drive results.

Download our Survey Solutions Service Overview brochure to learn more about how Advisory Board partners with providers to build high-performance cultures.

Next, Check Out

The Manager's Guide to Engaging Staff

Learn More

Join the discussion

Please log in to comment.
Close

Forgot your password?


Not an Advisory Board Member? Click here to register

Close

Members please Log In

LOG IN

Forgot your password?


Not an Advisory Board Member? Click here to register