Every major player in your health system gets a direct line to the industry’s most-needed insights and
the support to take action. Learn about our research platform.
A strategic focus on talent is critical to success. Learn how we can help you make the right investments.
Attract and retain the patients you aspire to serve by offering the care network, access, and experience they need. See a list of our capabilities below or visit Optum's website for more information about our comprehensive approach to health care operations.
Improve quality and outcomes and lower costs by eliminating unwarranted deviation from the best standard of care. See a list of our capabilities below or visit Optum's website for more information about our comprehensive approach to data and analytics.
Sustain the financial stability to serve your community by making sure you’re paid efficiently for services rendered. See a list of our capabilities below or visit Optum's website for more information about our comprehensive approach to revenue cycle management.
Make sure every level of your organization understands best practice performance and has the tools
and support to get there. Learn about our research platform.
Pinpoint your opportunities and hardwire best practices to accelerate progress. Learn about our technology.
Partner with seasoned experts providing strategic, customized support. Learn about our consulting services.
We offer research, technology, and consulting services to help CEOs, chief marketing officers, chief strategy officers, and their teams to understand their markets, differentiate their organizations’ offerings and experience, acquire new patients, and achieve customer loyalty.
Pursuing integration means different things to different people. We surveyed more than 150 members to identify a short list of the most critical and challenging initiatives.
See what three health care experts told us about the CEO's role in patient experience, the importance of a dyad leadership model, and more.
The VP for Patient Services and CNO of Ingalls Health System shares how iRound for Patient Experience helped build the accountability factor at her organization.
Watch the video
See how we helped business development leaders at Health Quest achieve their growth goals.
Learn how our team helped integrate the system’s disparate specialty practices.
Read the case study
Speak with our experts about your goals and challenges.
We help executives work smarter and faster by providing clarity on health care's most pressing issues. Members get proven best practices—along with implementation resources to drive action. | More
Our technologies help members find and address their biggest opportunities, and then hardwire best practices into operations. These aren't just analytic platforms; we accelerate your progress with a dedicated support team and cohort networking. | More
Our expert team focuses on the long-run, providing exactly the support you need, transferring knowledge from our team to yours, and implementing technology to hardwire change and ensure ongoing improvement. | More
Here are some of the ways we partner with CEOs and executive teams focused on strategy, marketing, and patient experience.
Stay forward-looking and focused with our flagship strategy research program
Through the Health Care Advisory Board, we provide the strategic guidance, tools, and implementation support CEOs need to win market share, protect margins, and achieve population health goals. | Learn More
Get hands-on guidance from mergers, acquisitions, and partnerships consultants
Our experienced consultants help you understand the range of partnership opportunities available and develop a network that best supports your financial, strategic, operational, governance, and cultural goals. | Learn More
Shape your corporate strategy with experts at your side
What’s next for your organization? Our consultants draw on decades of experience to help clients design their corporate strategy and chart the course for long-term success. | Learn more
Turn today’s clinical shoppers into your loyal patients with our engagement tool
Our Audience Rx consumer marketing and engagement solution pairs technology with strategic marketing expertise to help health systems attract patients, build their loyalty, and support population health management goals. | Learn More
Deploy a patient- and provider-friendly online scheduling system
HealthPost’s online scheduling portal is smart, convenient, and spans your entire ambulatory network to attract and retain the digital health care consumer. | Learn more
Thrive in a price-sensitive world
Today's patients demand clear, upfront, transparent pricing and it’s not easy to stay competitive in an increasingly price-sensitive world. Our experts provide strategic guidance to help you and your team research, design, and execute a top-notch price transparency plan. | Learn more
Get integrated strategic planning support to steer decisions and foster change
Growth strategy has never been more complex. Planning 20/20 provides chief strategy officers and planners with analytics, business development guidance, and implementation support to foresee the market’s evolution, expedite confident decisions, and lead stakeholders through change. | Learn more
Partner with experts in service line development
Whether you’re looking to build a new service line or optimize an existing one, our consultants can help you establish a strong physician alignment infrastructure and ensure strong operational performance. | Learn More
Get timely, actionable data on your patients' satisfaction
Our iRound for Patient Experience technology helps you improve the patient experience by enabling staff to gather patient satisfaction data on mobile devices in real time, automatically disseminating service recovery requests, and supporting systematic performance improvement. | Learn More
Partner with our patient access and experience experts
Patient access and navigation hinge on many variables from scheduling and appointment capacity to physician productivity and facility design. Our experts help you identify roadblocks and resolve them to create a seamless patient experience. | Learn more
We help our members in many ways. Learn more about our other research, technology, and consulting services.
Tom directs strategy and best practice research for hospital and health system executives across the nation on topics ranging from hospital finance to strategic planning and clinical service innovation. More
In his role on the Advisory Board Consulting team, Zachary focuses on strategic growth, delivery system optimization, physician-hospital alignment and integration, high-performing network development and related product strategy, and value-based payment models. More
Laurie Sprung, PhD
Executive Vice President
Laurie Sprung, PhD, MPH, is the executive vice president of Advisory Board Consulting and oversees the development and management of new programs and services, including the cultivation of new business opportunities in accountable care and physician alignment. More
Leslie Schreiber is a managing director with more than 17 years of experience in consulting and management services. She has extensive experience in strategy, technology implementation and integrations, and business process re-engineering. More
Christopher leads many of the research efforts of the firm’s flagship membership program, the Health Care Advisory Board, with a special focus on hospital and health system financial management. More
Senior Vice President
Amy manages Advisory Board’s Research division, which provides best practice research, analytic tools, and expert consultation on the strategic, operational, and clinical topics of greatest relevance to the health care industry. More
Shay Pratt leads research on growth strategy for hospitals and health systems, with special focus on the priorities and challenges facing strategic planning, business development, and marketing departments. More