Benchmarking Revenue Cycle Performance

Results from the 2013 National Survey of Hospital Revenue Cycle Operations

Get benchmarks to reliably assess your revenue cycle department's productivity and identify areas of low performance and high opportunity.

Without relevant industry standards, leaders are forced to gauge revenue cycle performance by instinct or institutional precedent—an approach that can overlook potential improvement areas or leave operations under-resourced.

Thanks to the 108 member institutions that responded to our 2013 Survey of Hospital Revenue Cycle Operations, this report provides quartile rankings and data trends for performance metrics spanning patient access, mid-cycle, and the business office.

Download the report to find:

  • National hospital and health system benchmarks for key revenue cycle metrics
  • Quartile breakdowns of bottom, average, and top performance to better identify areas of low performance and high opportunity
  • Revenue cycle trends from 2008, 2011, and 2013
  • A dashboard with quartile performance targets for AR days, cost to collect, POS collections, first-pass yield, discharged but not final billed days, and bad debt

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The 2017 Revenue Cycle Benchmarking Initiative

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