Denials are still a challenge for nearly all organizations: lack of transparency makes it difficult to assess the true cost of denials and thus the effectiveness of management efforts, and our recent data analysis found that denials from commercial payers are increasing.
Organizations should rely on Financial Leadership Council findings and on our benchmark generator to help interpret and react to new payer trends as they arise. Our research note details why organizations should use their initial denial volume as their primary performance indicator, and why we believe robust prevention efforts may be the most cost-effective way to adapt to the denial challenges to come.
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The 2015 Revenue Cycle Benchmarking Initiative