Webconference Recording

Navigating the Patient Financial Journey: Part I

Delivering a Best-in-Class Experience

About the Webconference

As patients become responsible for a larger portion of their health care spending, they are increasingly taking on the role of consumers. Providing a positive patient experience will become essential for capturing new revenue and maintaining patient loyalty.

In this presentation, you will learn how to understand and meet your patients’ financial expectations and transform the revenue cycle to improve revenue and maintain patient loyalty. Part I focuses on the financial interactions prior to the care encounter (price transparency, cost estimates, and point-of-service collections. Part II will center on the care encounter and post-care encounter experience (financial counseling and billing and collections).

Things You’ll Learn:

  • Why the growth in patients' financial obligations requires a new approach to revenue cycle
  • What are patients' current financial needs and expectations
  • How to develop a patient-centric revenue cycle and provide a positive experience

Presenter: Lulis Navarro and Robin Brand