Strategic Blueprint: Advancing a Super-Utilizer Program

A development guide for designing a dedicated high-risk patient clinic

Use this guide to design or audit your super-utilizer clinic model across program elements such as patient eligibility criteria, staffing structure, patient management and care coordination processes, and funding.

super-utilizer program

Every population health manager develops a strategy to manage high-risk, high-cost patients. Many of these super-utilizer programs start small, but as they expand, leaders take the opportunity to re-evaluate program design—from appropriate patient recruitment through graduation.

This guide offers a blueprint for implementing a super-utilizer program and measuring success across six steps.

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