While rarely cited as a top organizational priority, policy management has a substantial impact on organizational performance and patient outcomes. A weak document management infrastructure can result in staff confusion, lost accreditation, inconsistent standards, and unreliable care delivery.
In early 2013, Cleveland Clinic, an 11-hospital system headquartered in Ohio, was at risk for these very problems. Read the white paper to learn how the Clinic launched an intensive, six-month, five-step policy management initiative—and saw significant improvements.
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