Engaging Physicians in Patient Experience

Beyond HCAHPS Scores

Explore the physician's unique role as the "influencer-in-chief" of patient experiences and get tactics to improve their skills.

Engaging Physicians in Patient Experience

Value-based purchasing, HCAHPS, concerns about market share, and consumerism are just a few of the factors driving health systems to improve the patient experience. This study explores the physicians’ unique role as “influencer-in-chief” and tactics to engage them in patient experience initiatives.

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