Prescription for Change

News, resources, and insights for the CMO team

Patients have questions about costs. How should physicians respond?

by Prianca Pai and Sarah Evans May 10, 2019

Editor's note: This story was updated on June 5, 2019.

It's official: Health care costs are a hot topic in the press and among patients—no longer a subject reserved solely for economists and policy wonks. It's no surprise, given the stories of patients across the country who've been surprised by exorbitant medical bills, such as the history teacher in Texas with a $108,951.31 medical bill for a heart attack, or the Vermont skier who paid a $18,442 medical bill for a broken leg.

Read more »

Are your physicians feeling 'HCAHPS fatigue'? Here's how to rethink your strategy.

by Virginia Hite and Sarah Evans April 26, 2019

The national data speaks for itself: As measured by HCAHPS, CMOs are doing pretty well when it comes to patient experience. Hospitals at the national median receive top-box scores on physician communication measures 80% of the time, with minimal spread between low- and high-performers. Organizations at the 10th percentile of performance receive top-box scores 74% of the time, while hospitals at the 90th percentile receive top-box scores 86% of the time. (If you're curious where your hospitals stand, use The Hospital Benchmark Generator to compare performance.)

Read more »

2 things population health leaders want CMOs to know about behavioral health management

by Sarah Evans, Serena Bernthal-Jones, and Clare Wirth March 29, 2019

Behavioral health conditions are highly prevalent, often undiagnosed or untreated, and deeply entangled with chronic disease management, making them one of the most costly conditions today. Physician executives tell us they are increasingly concerned about behavioral health outcomes, but don't always know the answers.

Read more »

Physician Thinks Tanks: The meeting your physicians won't want to miss

Sarah Evans , Serena Bernthal-Jones March 8, 2019

Editor's note: This story was updated on May 8, 2019.

Involving physicians in your organization's decision-making process is a powerful physician engagement driver—and a must-do step to achieve your strategic priorities.

Read more »

How St. Joseph's redeployed ED staff to meet geriatric patients' needs

by Virginia Hite and Taylor Hurst February 22, 2019

Editor's note: This story is the third post in a three-part ED series, where we featured stories and resources on ED efficiency. If you missed our last post on our Avoidable ED Utilization Assessment, check it out here.

Each year, 22% of geriatric patients use the ED at least once. Yet despite high utilization, ED staff often struggle to assess and address geriatric patients' unique care needs, leading to avoidable admissions, adverse outcomes, and poor patient experience.

Read more »

Trying to reduce unnecessary ED utilization? Here's your first step.

by Taylor Hurst and Dylan Jennings February 8, 2019

Editor's note: This story was updated on May 16, 2019.

Across the country, hospital leaders are looking for strategies to help address rising ED volumes. But one of the first steps to increase ED capacity happens outside of the ED altogether: reducing avoidable visits.

Read more »

A sneak peek at the Physician Executive Council's 2019 research agenda

by Sarah Evans and Serena Bernthal-Jones December 14, 2018

Each year, we survey our members to learn CMOs' most pressing strategic priorities and set our research agenda for the upcoming year. Here's what you and your peers identified as the top five priorities heading into 2019:

Read more »

The best of the Physician Executive Council in 2018

by Taylor Hurst and Virginia Hite November 30, 2018

As 2018 draws to a close, it's the perfect time to reflect on the past year of research from the Physician Executive Council. In case you missed them, here's a sampling of the resources our members found most valuable this year.

Read more »