Agendas

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Executive Working Session: The Evolving Role of the CMO

7:30 a.m.
Arrival and registration
Light breakfast provided

8:00 a.m.
Why we’re here: The evolving role of the CMO

9:00 a.m.
What industry disruption means for physician executives

9:30 a.m.
Break

9:45 a.m.
Redefining today’s CMO role
Syed Hussain MD, SVP, Chief Medical Officer, Trinity Health of New England
Robert Wyllie MD, Chief Medical Operating Officer, Cleveland Clinic
Eric Eskioglu MD, FAANS, EVP, Chief Medical Officer, Novant Health

12:15 p.m.
Lunch

1:15 p.m.
Benchmarks: 2019 CMO role survey results

2:00 p.m.
Delegate CMO responsibilities to focus your efforts
David Wild MD, VP Performance Improvement, The University of Kansas Hospital
Leonard Lozada MD, Chief Clinical Officer, Great Lakes Group, Bon Secours Mercy Health

3:30 p.m.
Break

3:45 p.m.
Connect to your personal mission

4:30 p.m.
Adjournment



Executive Leadership Development Forum

7:30 a.m.
Guest arrival and registration

  • Light breakfast provided

8:00 a.m.
Welcome, goals, and introductions

8:30 a.m.
Building physician capacity for change

  • Prerequisites for successful change management

9:30 a.m.
Break

9:45 a.m.
The mandate for a leadership leap

  • Key concepts for leading change in a complex environment 

10:15 a.m.
What industry disruption means for physician executives

  • Identifying opportunities and losses

12:00 p.m.
Lunch

1:00 p.m.
Workshopping your own change initiatives with peers

2:15 p.m.
Leadership lightbulb moments

3:00 p.m.
Adjournment



CMO Roundtable on Quality and Patient Experience

7:30 a.m.
Arrival and registration

8:00 a.m.
State of the Industry for CMOs

  • Help your health system respond to a market reshaped by mega-mergers and vertical integration
  • Lead a clinical enterprise that can simultaneously transform clinical care, win consumer loyalty, and reduce costs

9:30 a.m.
Set a New Standard for Patient Experience
The Intersection of Quality and Experience

  • Understand the link between patient experience and clinical outcomes for high-priority patient groups
  • Overcome barriers to consistently delivering a patient- and family-centered experience across your system
  • Learn from peers who are successfully engaging physicians to deliver best-in-class patient experience, activate patients, and win market share

12:00 p.m.
Peer Networking Lunch

1:00 p.m.
Use Your Quality and Patient Experience Data to Inspire Change

  • Join your peers for a highly interactive skill-building session
  • Practice techniques to overcome physician “data denial” and other common pushback to patient experience data
  • Build a culture that embraces transparency, honors strong provider performance, and does not shy away from discussing opportunities for improvement

3:00 p.m.
Adjournment