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Executive Leadership Development Forum

7:30 a.m.
Arrival and registration

8:00 a.m.
What industry disruption will mean for physician executives

  • Unpack the market forces mandating a new model of leadership
  • Anticipate how you and your clinical team will need to respond to unprecedented complexity in health care

9:00 a.m.
Build physician capacity for change

  • Learn three factors that can make or break your medical staff’s ability—and willingness—to invest in a change initiative
  • Instill greater physician accountability for change at your organization

11:00 a.m.
Proactively address emotional reactions to change

  • Identify which physicians will have an outsized reaction to—and impact on—a change initiative
  • Strategically introduce change during one-on-one conversations to contain negative emotional contagion

12:00 p.m.
Networking lunch

1:00 p.m.
Create a clear vision during times of disruption

  • Articulate a compelling vision for the future of your organization
  • Communicate your vision in a way that helps physicians cut through the noise and information overload—and focus on strategic goals

2:00 p.m.
Leadership lightbulbs

  • Identify ‘lightbulb lessons’ to take back to your organization
  • Plan next steps for your current change initiatives, including how you can leverage the forum’s leadership cohort moving forward

3:00 p.m.

CMO Roundtable on Quality and Patient Experience

7:30 a.m.
Arrival and registration

8:00 a.m.
State of the Industry for CMOs

  • Help your health system respond to a market reshaped by mega-mergers and vertical integration
  • Lead a clinical enterprise that can simultaneously transform clinical care, win consumer loyalty, and reduce costs

9:30 a.m.
Set a New Standard for Patient Experience
The Intersection of Quality and Experience

  • Understand the link between patient experience and clinical outcomes for high-priority patient groups
  • Overcome barriers to consistently delivering a patient- and family-centered experience across your system
  • Learn from peers who are successfully engaging physicians to deliver best-in-class patient experience, activate patients, and win market share

12:00 p.m.
Peer Networking Lunch

1:00 p.m.
Use Your Quality and Patient Experience Data to Inspire Change

  • Join your peers for a highly interactive skill-building session
  • Practice techniques to overcome physician “data denial” and other common pushback to patient experience data
  • Build a culture that embraces transparency, honors strong provider performance, and does not shy away from discussing opportunities for improvement

3:00 p.m.