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Executive Leadership Development Forum

7:30 a.m.
Guest arrival and registration

  • Light breakfast provided

8:00 a.m.
Welcome, goals, and introductions

8:30 a.m.
Building physician capacity for change

  • Prerequisites for successful change management

9:30 a.m.

9:45 a.m.
The mandate for a leadership leap

  • Key concepts for leading change in a complex environment 

10:15 a.m.
What industry disruption means for physician executives

  • Identifying opportunities and losses

12:00 p.m.

1:00 p.m.
Workshopping your own change initiatives with peers

2:15 p.m.
Leadership lightbulb moments

3:00 p.m.

CMO Roundtable on Quality and Patient Experience

7:30 a.m.
Arrival and registration

8:00 a.m.
State of the Industry for CMOs

  • Help your health system respond to a market reshaped by mega-mergers and vertical integration
  • Lead a clinical enterprise that can simultaneously transform clinical care, win consumer loyalty, and reduce costs

9:30 a.m.
Set a New Standard for Patient Experience
The Intersection of Quality and Experience

  • Understand the link between patient experience and clinical outcomes for high-priority patient groups
  • Overcome barriers to consistently delivering a patient- and family-centered experience across your system
  • Learn from peers who are successfully engaging physicians to deliver best-in-class patient experience, activate patients, and win market share

12:00 p.m.
Peer Networking Lunch

1:00 p.m.
Use Your Quality and Patient Experience Data to Inspire Change

  • Join your peers for a highly interactive skill-building session
  • Practice techniques to overcome physician “data denial” and other common pushback to patient experience data
  • Build a culture that embraces transparency, honors strong provider performance, and does not shy away from discussing opportunities for improvement

3:00 p.m.