Oncology Rounds

Just released! The CAHPS Cancer Care Survey is now available

by Deirdre Saulet and Bryan Miller

The Agency for Healthcare Research and Quality (AHRQ) recently released the finalized version of the CAHPS for Cancer Care Survey. Cancer programs can use the survey, which has been in development since 2009, to capture data on their cancer patients' care experience.

The survey consists of 3 specialty-specific survey tools

AHRQ's survey consists of separate tools for radiation oncology, medical oncology, and surgical oncology. Each survey tool has 56 questions that cover a range of topics such as wait times, communication with clinical staff, patient education, and symptom management. In addition to the three main survey tools, there are three supplemental items programs can use to gain more insight into patients' experience with shared decision-making, provider communication, and access to care. The survey is currently available in both English and Spanish.

Benchmark your patient access performance

Researchers are completing a user's kit that will provide instructions on sampling and survey operations. The kit is expected to be made available to the public this spring.

Programs can benchmark against data from the CAHPS Clinician & Group Survey

Programs utilizing the cancer care survey will most likely be able to compare themselves against other cancer programs once there are enough users. Until that time, programs can compare their scores on the cancer care survey against benchmarks in the CAHPS Clinician & Group Survey database. For most metrics, the comparison will be meaningful given the broad overlap in survey questions.

Stay tuned to see how interested parties start using the tool

Survey utilization is currently voluntary, so it won't impact your program unless you decide to employ it. However, based on payer and consumer interest in patient care experience, the tool is likely to find its way into clinical practice, either as part of an accreditation process, payment model, or quality initiative. We'll be sure to keep you updated as we learn more about how the survey is being used.

Benchmark your patient access performance

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Advisory Board estimates that the average 350 bed hospital stands to gain $22M by achieving best practice in the revenue cycle, and it all starts with the front-end.

To see how yours stacks up, compare your metrics to our 15 patient access benchmarks.

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