What nurses can do to improve HCAHPS scores

Learn which aspects of the patient experience nurses should target to improve HCAHPS scores.

The HCAHPS survey puts the assessment of hospital performance in patients' hands. Patients rate the care they receive in areas like pain management, communication with nurses, and responsiveness of hospital staff, and can then use the results to compare different hospitals in their area.

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Health systems thus have the challenge of outperforming neighboring systems, and the opportunity to earn bonuses and identify specific performance improvement opportunities. Watch our video to learn why nurses are key players in the effort to boost their hospitals' HCAHPS scores, and how they can help their organizations stay ahead of the competition.

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