Vidant Health patient advisors ensure what happened to them won't happen to you

Topics: Nursing, Patient Experience, Quality, Performance Improvement, Service, Patient-Focused Care, Methodologies, Safety, Frontline Accountability, Strategic Alignment, Workforce


October 16, 2012  |  Nursing Executive Center

Acting on Personal Experiences to Drive Impact

Hospitals can uncover unique ways to improve the patient experience by tapping into the perspective of current and former patients.

In addition to creating a Patient and Family Advisory Council (PFAC) so members can weigh in on ongoing hospital decisions, nurse leaders can ask these advisors to take on and own personally meaningful projects.

Dorothea Handron and Melissa Thomason, patient advisors at Vidant Health, describe how their projects of replacing call buttons and developing ways for intubated patients to communicate with their caregivers were inspired by their own hospital experiences.

For guidance on establishing a PFAC, see "Embedded Patient and Family Advisors" in the Center's study, Enhancing the Patient Experience or download the "Patient and Family Advisory Council Implementation Guide" from The Patient Experience Toolkit.

View all member stories