Two common pitfalls to improving the patient experience

Topics: Nursing, Patient Experience, Quality, Performance Improvement, Service


with Jennifer Stewart

August 22, 2012  |  Nursing Executive Center

Expanding the Patient Experience Ambition

Despite renewed investment in patient satisfaction, many institutions are struggling to improve, often because they define the ambition too narrowly or pursue a campaign-style approach.

Jennifer Stewart explains how you can achieve lasting improvements in patient experience scores and ultimately see your HCAHPS metrics rise.

View part two of this video series, "A holistic take on patient experience improvement."

Learn More

The Patient Experience Toolkit equips nurse leaders with seven implementation tools to bring the Center's holistic strategy to life within their institutions.