Expanding the Patient Experience Ambition
Despite renewed investment in patient satisfaction, many institutions are struggling to improve, often because they define the ambition too narrowly or pursue a campaign-style approach.
Jennifer Stewart explains how you can achieve lasting improvements in patient experience scores and ultimately see your HCAHPS metrics rise.
View part two of this video series, "A holistic take on patient experience improvement."
The Patient Experience Toolkit equips nurse leaders with seven implementation tools to bring the Center's holistic strategy to life within their institutions.