The Power of High-Impact Patient Storytelling
Empathetic caregivers who focus on their patients as people—not just as their clinical presentation—are the foundation of a great patient experience. Caregivers need to understand what it's like to receive care and effectively convey that empathy to patients.
See firsthand how sharing patient stories can be a simple, yet powerful way to cultivate caregiver empathy. Watch Melissa Thomason, a patient and family advisor at Vidant Health, as she shares her life-changing experience.
To learn more about how you can instill this practice at your institution, see "High-Impact Patient Storytelling" in the Center's study, Enhancing the Patient Experience, or download the "Patient Story Capture" tool in The Patient Experience Toolkit.
View all member stories