Patients to providers: We're still people

Topics: Nursing, Patient Experience, Quality, Performance Improvement, Service, Patient-Focused Care, Methodologies

with Jennifer Stewart

October 16, 2012  |  Nursing Executive Center

Looking Past a Patient's Clinical Presentation

When caregivers don't have the opportunity to relate to their patients as unique individuals, the patients notice.

Michael Barnes, a former patient and current patient and family advisor at Vidant Health, shares how patients can feel when a caregiver fails to look past their clinical presentation and get to know them as a unique individual.

To learn specific practices for cultivating caregiver empathy, see the Center's study, Enhancing the Patient Experience, or download tools from "Cultivating Caregiver Empathy" in The Patient Experience Toolkit.

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